For example, in video games, a Bot is an artificial intelligence that will help you in your goals, while in other contexts, a Botnet is a program that can perform certain automated processes, such as sending Automated Spam.
So to be on the same page, let's define it as follows:
"Bots are the technology that came to revolutionize the way we interact with our customers."
You will be thinking: this technology is extremely Jewelry Retouching Service recent; But in reality, the first Bot was created in 1996 by Joseph Weizenbaum, a German-American computer expert.
Eliza was the name of this Bot and it was designed to behave like a therapist, of course, without any kind of artificial intelligence and with somewhat limited answers, but regardless of this, it was already capable of asking questions like “And how does that make you feel? ?”
Nowadays Bots have become incredibly complicated, and although they are also capable of performing similar tasks as if it were the first Bot, they do it in a much more sophisticated way. In this article we will focus on Chatbots for business, which will help us automate our business and offer better customer service. This type of chatbots can range from the simplest and easiest to do, to the most sophisticated and with impressive databases